Product Repairs

Product Repairs

Biamp products are designed to work as expected for years. However, if something goes wrong, we're here to help.


If you have a product in need of repair, click here and complete the appropriate Return Authorization request form. Doing so is the best way to ensure your request is routed to the proper channels.

You can also email Support, detailing the specific product, the issues you're having with it, and your direct contact information, and a specialist will contact you. Email Support (Support@Biamp.Com).

Support can also be reached at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada. The specialist on the line will either issue you a return authorization (RA) number or walk you through troubleshooting steps in the event the problem can be resolved in the field.

All items sent in for repair must have an RA number. Biamp cannot guarantee the repair of items received without a clearly marked RA number.

After you have received an RA number, package your unit securely. We are not responsible for damage incurred in transit. UPS recommends at least four inches (102mm) of packaging between the unit and box on all sides. Please do not use packing peanuts as they shift in transit. Please place the RA number on the box and/or packing slip and send it to:

Biamp
10575 SW Cascade Avenue
Tigard, OR 97223 USA

Please refer to our warranty for coverage information regarding our products. The warranty covers parts, labor, and return shipping. The only cost you will incur is the shipping costs required to send the unit in for service. If the unit in question is out of warranty, we will contact you with a repair estimate before any work is done.

We only service products that have been manufactured in the last 10 years. Here is a list of model numbers that we currently repair:


301
601
801
801i
AMP-A460H
Audia (Classic)
Audia NPS-1
AudiaEXPI/O-2
AudiaEXPI
AudiaEXPI-4
AudiaEXPO
AudiaEXPO-4
AudiaFLEX
AudiaFUSION
AudiaSOLO
AudiaVOIP
autoTWO
CM1-6W / -6WS
CPA650
Crowd Mics Atom
Desono C-IC6
Desono P6
Desono P6-SM
Devio CR-1
Devio DCM-1
Devio DTM-1
Devio SCR-20
Devio SCR 25
D60EQ
IWA250 Series

Logic Box
MCA8150
MPA250
MXA35
Nexia CS
Nexia PM
Nexia SP
Nexia TC
Nexia VC
Parlé TCM-1 / -1A / -EX
Parlé TCM-X / -XA / -XEX
Parlé TTM-X / -XEX
RCB Hub
RED-1
RED-1F
RP-L1
RP-L2
RP-S4
Select 8
Tesira AMP-4175R
Tesira AMP-4300R CV
Tesira AMP-4350R
Tesira AMP-8175R
Tesira AMP-450P
Tesira AMP-450BP
Tesira EX-AEC
Tesira EX-IN
Tesira EX-IO
Tesira EX-LOGIC
Tesira EX-MOD

Tesira EX-OUT
Tesira HD-1
Tesira EX-UBT
Tesira SERVER
Tesira SERVER-IO
Tesira TEC-1i
Tesira TEC-1s
TesiraCONNECT TC-5
TesiraFORTÉ AI (all models)
TesiraFORTÉ CI (all models)
TesiraFORTÉ TI (all models)
TesiraFORTÉ VI (all models)
TesiraFORTÉ VT (all models)
TesiraFORTÉ VT4 (all models)
TesiraLUX IDH-1
TesiraLUX OH-1
TesiraXEL 1200.1
TesiraXEL 1200.2
Vocia ANC-1
Vocia CI-1
Vocia DS-4
Vocia DS-10
Vocia ELD-1
Vocia EWS-4
Vocia EWS-10
Vocia GPIO-1
Vocia LSI-16
Vocia LSI-16e
Vocia MS-1/MS-1e
Vocia PLD

Vocia POTS-1
Vocia PSKIT-1
Vocia TTS-1/TTS-1e
Vocia TTS-1nc/TTS-1nce
Vocia VA-2060
Vocia VA-2060e
Vocia VA-2060s
Vocia VA-2060se
Vocia VA-4030
Vocia VA-4030e
Vocia VA-4030s
Vocia VA-4030se
Vocia VA-4300CV
Vocia VA-8150CV
Vocia VA-8600
Vocia VA-8600c
Vocia VAM-1
Vocia VI-6
Vocia VI-8
Vocia VO-4
Vocia VO-4e
Vocia VOIP-1
Vocia VPSI-1
Vocia WR-1
Vocia WS-4
Vocia WS-10
Voltage Control Box
Volume 8
Volume/Select 8


If your unit is not on the list above, we recommend taking it to your local electronics repair shop.

If you own one of our older units and would like a manual or need a schematic to repair it, you can download manuals and schematics from our website.

If you have a product in need of repair, click here and complete the appropriate Return Authorization request form. Doing so is the best way to ensure your request is routed to the proper channels. 

You may also call us at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada and describe your problem. Our support team can help with troubleshooting your problem and determine if the unit should be sent in for repair. If you do need to send your unit in for repair, they will issue you a return authorization (RA) number for it. Please do not ship the unit until you receive an RA number.

Yes. Click here and choose the correct Return Authorization request form. *Please note: A request for a Return Authorization is not a guarantee an RA number will be issued.

After receiving a return authorization number, make sure to package the unit securely and send it via an insured method that allows for tracking. Once your unit is repaired, we will return it to you using the same shipping method used to send it to us. We are not responsible for damage incurred in transit.

We don't charge for repair estimates. We will conduct a thorough check-up of your unit shortly after receiving it and will call you with an estimate before any work is done. If you choose not to have your unit repaired and would like it back, we do ask that you pay the shipping charges required to send it back to you.

The average turnaround time from when we receive a unit to when it ships back to you is seven to ten working days. If you need it sooner, let us know and we can expedite the repair. If a unit gets shipped to us by an overnight shipping method, it automatically gets marked as a rush repair and work begins the same day we receive it.

We do perform out of warranty repairs on units less than 10 years old. Our current labor rate for non-warranty repairs is $80 per hour. Call Support at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada to determine if we can repair your unit. Please note that at this time, we can only accept non-warranty repairs from resellers or tax-exempt organizations.

No, we only carry parts for units built in the last 10 years. When we built the older products, we mostly used off-the-shelf components. Your local electronics store should have, or can order, parts for these.

You can download schematics and manuals for our older products free of charge from our website. We do not sell or give away schematics for units we are currently manufacturing.

If you have an existing account with us, are tax exempt, or have a reseller's certificate, call us at 1 877.242.6796 (1 877 BIAMP XO) or +1 503.718.9257 from outside the U.S. and Canada and ask for the Service Department. We can provide you a quote for the parts you needed and enter an order for them. If you're not a reseller or tax-exempt entity, you will need to call a Biamp dealer in your area to order parts.

*Please note: Submitting a Return Authorization (RA) request does not guarantee an RA will be generated. These requests are reviewed individually by our expert team members to determine whether an RA is necessary. If an RA does not appear to be necessary, our team members will still reach out to assist you!

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